RETURN & REFUND POLICY
We want you to be satisfied with your purchase from CARPIWEAR.
This policy is in addition to your statutory rights under UK consumer law.
1. Changing Your Mind
For eligible online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods.
After notifying us of your cancellation, the goods should normally be returned within the following 14 days.
To request a return, contact:
Please include your order number and the item(s) you wish to return.
2. Condition of Returned Products
Returned products should be handled only as reasonably necessary to inspect them and should, where possible, be returned:
- Unused
- Unworn beyond reasonable inspection
- With original tags attached
- In their original packaging
- With all accessories included
We may make a deduction from the refund where the value of an item has been reduced due to handling beyond what would reasonably be permitted when examining it.
3. Return Shipping
Unless a product is faulty, damaged, incorrectly supplied or we state otherwise, you may be responsible for the direct cost of returning the product.
We recommend using a tracked delivery service and retaining proof of postage.
4. Refunds
Once your return has been received and inspected, we will process any refund due.
Refunds will normally be made to the original payment method.
Where required by applicable consumer law, standard outbound delivery charges will also be refunded.
5. Faulty or Incorrect Products
If your product arrives faulty, damaged or different from what you ordered, contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue.
Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy.
6. Non-Returnable Products
Certain products may be excluded from change-of-mind returns where permitted by law, including:
- Personalised or made-to-order products
- Products sealed for health or hygiene reasons once the seal has been broken
- Other products specifically excluded under applicable consumer law
Any applicable restriction will be made clear where relevant.
7. Exchanges
Where available, exchanges are subject to stock availability.
If a direct exchange is unavailable, you may be asked to return the original product and place a new order.
Contact
For returns and refunds: