Need some help?
FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering from CARPIWEAR, payments, shipping, returns and your account.
How do I place an order?
Choose your products, select the required options, add them to
your basket and proceed through our secure checkout.
How do I know if my order was successful?
Once your order has been successfully placed, you should receive
an order confirmation email at the email address provided during
checkout.
Can I change my order?
Please contact us as quickly as possible at
contact@carpiwear.com.
If your order has not yet been processed or dispatched, we will
do our best to assist. Changes cannot always be guaranteed.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as
possible. Eligible online purchases may also be covered by your
statutory cancellation rights.
How can I track my order?
Where tracking is available, your tracking details will be sent
to you after your order has been dispatched.
My tracking has not updated. What should I do?
Tracking information can sometimes take time to update after
dispatch. If there has been no update for an unusual period,
please contact our customer service team.
Can I return an item?
Yes. Eligible products may be returned in accordance with our
Return & Refund Policy. Please contact us before returning
your order.
What if I receive a faulty or damaged item?
Email
contact@carpiwear.com
with your order number and clear photographs of the issue.
Our team will assist you as soon as possible.
Which payment methods do you accept?
All currently available payment methods are displayed securely
during checkout. Payment availability may depend on your
location, currency and device.
Do you ship internationally?
Available delivery destinations and shipping methods are
displayed at checkout. International availability may vary
depending on your destination.
How can I contact CARPIWEAR?
You can contact our customer service team by email at
contact@carpiwear.com.