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PRIVACY POLICY

Last updated: 2 September 2026

At CARPIWEAR, operated by CARPI GROUP LIMITED, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit carpiwear.com, create an account, contact us or place an order.

1. Who We Are

The data controller responsible for your personal information is:

CARPI GROUP LIMITED
Company Number: 17432797
Registered Office: 32 Topps Drive, Bedworth, England, CV12 0DE
Email: contact@carpiwear.com

2. Information We Collect

We may collect information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Account information
  • IP address
  • Device and browser information
  • Website usage information
  • Communications you send to us

Payment card information is normally processed securely by our payment providers and is not stored directly on our servers unless specifically stated otherwise.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Take and verify payments
  • Arrange delivery
  • Provide customer support
  • Manage returns and refunds
  • Prevent fraud and misuse
  • Maintain and improve our website
  • Comply with legal and accounting requirements
  • Send marketing communications where you have consented or where otherwise permitted by law

4. Legal Basis

We process personal data where necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests or where you have provided consent.

5. Sharing Your Information

We may share information with trusted service providers where necessary, including payment processors, delivery companies, hosting providers, website providers, analytics services and professional advisers.

We do not sell your personal information.

6. Cookies

CARPIWEAR may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve your shopping experience.

Where required by law, non-essential cookies will only be used after obtaining your consent.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax and accounting obligations.

8. Your Rights

Depending on applicable UK data protection law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Object to certain processing
  • Request transfer of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact contact@carpiwear.com.

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be published on this page.